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Shipping Policy

Shipping policy

UPDATE: Due to increased parcel volumes and heavily reduced workforce due to COVID-19, some packages might experience some delays.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer £2.99 flat rate shipping to UK addresses however, there is FREE UK shipping on orders over £100.

Shipping option

Estimated delivery time


United Kingdom

3 to 5 business days


EU countries

5 to 7 business days


Rest of the world (including the USA)

5 to 14  business days


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kurteli is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately we do not ship to P.O. boxes at this time.