We hope you love everything you purchase from Kurteli, however, if you do need to return anything, please note that we are happy to accept unworn/unused items (with all original packaging still in place) for exchange or refund within 14 days of your order being dispatched.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
As mentioned, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that all return postage costs are non-refundable and borne by the customer.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return and refund question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 - 10 working days from the date of return approval.
However, please note that it can take some time for your bank or credit card company to process and post the refund.